Privacy Policy

Polar AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversational AI services for Indian agriculture — including AI-driven WhatsApp and voice interactions with farmers, dealers, and field teams.

By accessing or using our services, you agree to the terms of this Privacy Policy. This includes engaging with our AI agents over WhatsApp Business, voice numbers, or any other channel we operate.

Farmer & Dealer Information

When a farmer, dealer, or field-team member interacts with our AI over WhatsApp or voice, we may collect their phone number, name, location (village, district, state), language preference, and crop or product queries. We may also record the content of the conversation — as text transcripts, voice recordings, or both — to train the AI, verify outcomes, and provide reports to our enterprise clients.

Enterprise Account Information

When an agri-input company registers as a client, we collect business contact details (name, email, phone), organisation name, and payment information. We may also import product catalogs, SKU data, and agronomy content you provide to train the AI on your brand voice.

Usage Data

We collect information about interactions with our services — including the messages exchanged, time spent in a conversation, language used, and other usage statistics that help us measure engagement and outcomes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience, gather usage data, and improve our services.

To Provide and Maintain Our Services

We use your information to deliver the conversational AI services you have requested — running WhatsApp and voice campaigns, answering farmer queries, qualifying leads, and providing reports to our enterprise clients.

To Improve and Train Our AI

We intelligence conversation transcripts and voice data to understand how our AI is used, refine language models for Indian languages, and improve the accuracy and relevance of responses.

To Communicate With You

We may use your contact information to send updates, marketing materials, and information related to our services.

To Ensure Security

We use your information to detect and prevent fraud, abuse, spam, and other harmful activities across our channels.

With Enterprise Clients

Farmer conversation data, lead details, and engagement reports are shared with the enterprise client on whose behalf the AI was deployed — for example, the agri-input company running the campaign. We share only what is necessary for them to act on the conversation.

With Service Providers

We may share information with third-party service providers — such as WhatsApp Business API providers, cloud telephony, SMS/DLT gateways, and hosting — who assist us in operating our services.

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We retain conversation transcripts, voice recordings, and lead data for the duration of your engagement and for a reasonable period thereafter to support reporting, audits, and model improvement — unless you request earlier deletion as described below.

Access and Correction

You have the right to access and correct your personal information held by us.

Opt-Out

Farmers and dealers can opt out of further communication at any time by replying "STOP" on WhatsApp or following the instructions in a voice call. You can opt out of marketing communications from Polar AI at any time.

Data Deletion

You may request the deletion of your personal information, subject to certain legal obligations and the legitimate interests of our enterprise clients.

If you have any questions or concerns about this Privacy Policy, please contact us at hello@gopolar.io.